Contact the XTB Review Desk
We publish independent editorial reviews of XTB for readers in South Africa, and we take responsibility for keeping that record accurate and clearly separate from the broker itself.
Costs at our partnerEditorial Scope
This site reviews XTB. It does not operate as XTB, does not act on the broker's behalf, and holds no affiliation with it. We do not open accounts, accept deposits, place trades, hold client money, or give financial advice. Everything published here is editorial commentary written for South African readers who want a plain account of what the broker offers and how it behaves.
Our desk reads and writes in English. We also work with material in Afrikaans and isiZulu when a reader's question or a source document arrives in those languages, and we will reply in the language in which the enquiry was written where we can do so accurately. Correspondence in other South African languages is welcome; we will say plainly if we cannot handle it properly rather than rely on a rough rendering.
The obligation we accept is simple: what we publish should be checkable, and where we get something wrong, we should correct it in public and without delay. That obligation shapes how this page works.
What the Editors Answer
We answer questions about our own published material. That includes what a review stated, which documents or public sources sat behind a particular claim, when a page was last revised, and why we reached one conclusion rather than another. If a reader believes a description of fees, trading conditions, platform features, or regulatory status is out of date, we want to hear it, because the accuracy of the review is our responsibility.
We also answer questions about how this site is run: our editorial process, how we decide what to cover, how we separate review content from any commercial arrangement, and how corrections are handled. Readers are entitled to know how the sausage is made, and we would rather explain it than leave it implied.
We do not answer questions about the broker's products in the abstract. If you want to know whether a particular instrument suits you, whether you can afford a position, or what you should do with your money, that is a matter for a licensed financial adviser and not for an editorial desk. We describe; we do not advise.
Corrections and Evidence
A factual correction should be submitted through the contact form on this site. Please state the page and the specific sentence or figure at issue, explain what you believe is wrong, and point to the source that supports your view. A link to a public document, a dated screenshot, or a page on the broker's own site is far more useful than an assertion, and it lets us verify the point rather than argue about it.
We log every correction request and review it against the sources we hold. Where the request is well founded, we amend the text and add a dated note so readers can see what changed and when. Where we conclude the original was accurate, we explain why in reply. We do not remove accurate material on request, and we do not alter reviews to suit the commercial interests of any party.
Submissions should be factual and specific. We are not able to act on general dissatisfaction, and we do not publish unsupported allegations about any firm.
Press, Partnerships, and Limits
Journalists and researchers may use the contact form on this site to reach the editorial desk, and we will respond to queries about our methodology and published findings where we can. Partnership and advertising enquiries are also handled through the same route. Any commercial arrangement is kept strictly separate from editorial judgement, and we will disclose the existence of such an arrangement on the page it affects. Acceptance of a partnership does not buy a favourable review, and we will decline arrangements that would require one.
What we cannot do is act on account matters. We cannot investigate a complaint against the broker, retrieve login details, discuss a balance, reopen a closed position, chase a withdrawal, verify identity documents, or pass messages to the firm on your behalf. We have no access to client records and no authority over any account. Those matters belong with the broker's own support channels, and readers with an account dispute should raise it there and, where appropriate, with the relevant ombudsman or regulator in South Africa.
If you are unsure whether your question falls within our scope, send it anyway through the contact form and we will tell you plainly whether it is something this desk can answer.
